Introduction: Delivering Bad News
How To Break Bad News in MMI Medicine Interviews
Mastering the art of breaking bad news and communication skills in healthcare is essential, particularly when faced with the task of delivering difficult news to patients - a responsibility that weighs heavily on healthcare professionals of all levels.
Breaking bad news is now becoming an increasingly common MMI station at UK Medical School Interviews, this could be presented to you as one of the MMI stations in your circuit at your medicine interview this year.
Whether it’s a nurse in a hospice setting or a surgeon discussing post-operative care, the ability to handle sensitive topics in medicine with patient-centred communication is crucial.
This article aims to provide guidance on developing effective communication in medical interviews and other patient interactions.
It's designed for medical practitioners and students alike, preparing them for MMI interviews, OSCE stations, or engaging with resources like geeky medics, and emphasises the importance of healthcare empathy training.
By exploring the SPIKES model, we delve into medical ethics and patient information, offering a structured approach that aligns with the best guidelines for delivering bad news sensitively.
Our goal is to enhance emotional support for patients through their physical and mental health problems with compassionate dialogue, ensuring every conversation upholds the dignity of those we serve.
Refine your interview skills using our 280 MMI practice interview questions, 1:1 interview tutoring with an expert or try a 1:1 mock interview with one of our experts!
👉🏻 Read more: Ultimate MMI Medicine Interview Preparation Guide 2024
✅The SPIKES Protocol In Breaking Bad News: A Strategic Approach to Difficult Conversations
A Six-Step Protocol For Delivering Bad News - SPIKES
The SPIKES framework has been the framework of choice for many years for breaking Bad News stations.
Learn what this means, and some example sentences you can use to ace your Breaking Bad News Stations.
By following this framework you can help try and adhere to the Good Medical Practice Guidelines and keep to the 6 core values of the NHS.
👉🏻 Read more: NHS 6 Core Values
👉🏻 Read more: Good Medical Practice 2024
S: Setting Up the Conversation with Care
The initial 'Setting' phase is more than just a backdrop for the conversation; it is the foundation that can determine the effectiveness of the entire interaction.
It's about creating an environment where the patient feels safe, respected, and ready to receive news that could significantly alter their life. This involves not only a quiet room but also a supportive atmosphere, where the patient can sit without feeling intimidated or pressured.
It's important to eliminate distractions, which means silencing phones and ensuring privacy. In this space, you should strive to be both physically and mentally present, demonstrating to the patient through your body language and demeanour that they have your full attention and care.
This step aligns with the breaking bad news guidelines from the NHS, which emphasise the significance of the setting in patient care.
Example Sentences
"For instance, "I've arranged for a quiet, private space for us to talk without any distractions."
"Have you brought any relatives with you?"
"Why don't you come in and take a seat?"
P: Perceiving the Patient's Understanding
The 'Perception' step is a delicate dance of understanding the patient's current state of knowledge and their readiness to receive more.
This step is the knowledge-gathering part of the protocol.
It will inform how you go about the next four steps. Determine what the patient knows or suspects about the situation at hand.
The ICE medical abbreviation can be a particularly useful tool here: Determine their Ideas, Concerns and Expectations.
Importantly, try to gauge their level of comprehension, ensuring they have the capacity for this conversation.
Do they understand the situation well or do you need to explain this more? At this stage, accept denial without confronting it.
It involves asking questions that not only seek to uncover what the patient knows but also to assess how they are coping with their situation. This could involve exploring their emotional response to their symptoms or their expectations about potential outcomes.
It's a moment to listen actively, showing that you value their input and that their perspective is crucial in the upcoming exchange of information.
Example Sentences
"What is your understanding of the changes in your health recently?"
"I just want to make sure that we are both on the same page, tell me what's happened so far"
"Remind me why you had these scans"
I: Inviting the Patient to Discuss Their Health
The 'Invitation' step is where consent is key. It's about asking for permission to proceed, showing respect for the individual's autonomy and their right to guide the conversation about their health.
This step also serves as a gentle warning that you're about to share significant information, giving the patient a moment to mentally prepare themselves.
In medical interviews and OSCE stations, this is where you set the stage for a collaborative dialogue, rather than a one-sided delivery of information.
Example Sentences
"Would it be alright for us to talk about your test results now?"
"I have your results here with me, is it okay if we go through it please?"
K: Knowledge and Information Sharing
The 'Knowledge' phase is where the core of breaking bad news takes place. This is the moment of truth, where clarity and sensitivity must be balanced expertly.
Here are some key tips for this section:
Fire a warning shot: If you have bad news to share, then tell the patient this. There is no reason to drag them along with false hope. If you have mixed news, then tell them this as well.
Talk about any positives: Doing this before detailing the bad news places a metaphorical ‘cap’ on what the patient will be expecting in terms of bad news. For instance, if you tell them that there is an effective treatment available then this will carry them through the emotional turmoil of the bad news.
Be responsive: Think about the scenario at hand. Consider the patient’s background and level of understanding when talking to them. Be aware of their emotional state, and respond to their reactions as they occur. There is no set script that you can use because you must be adaptive.
Chunk and check: Do not overwhelm the patient. Give them the news slowly, in chunks, and check after each that they understand what they have been told.
The 'warning shot' is a compassionate technique used to signal that the news may not be positive.
This verbal cue is crucial as it prepares the patient for the possibility of bad news without immediately plunging them into despair.
It is also during this phase that the SPIKES protocol for breaking bad news highlights the importance of pausing, giving the patient time to absorb and process the information shared with them, respecting their pace and their response.
Example Sentences
"I regret to inform you that the results are not as we hoped, which may be difficult to hear."
"I'm sorry to say but the X-ray results suggest that you may have lung cancer."
"I'm sorry but the cat has run away and I cannot find her."
E: Exploring Emotions with Empathy
Exploring emotions is not about simply watching for the patient's reaction; it's about actively engaging with their emotional journey.
This part of the SPIKES model for breaking bad news is perhaps the most challenging yet the most critical. It's where you demonstrate genuine empathy, offering support that is felt, not just heard.
You validate their feelings, whatever they may be, and reaffirm that they are not alone in this journey. This is the essence of patient-centred care, where emotional support is provided hand in hand with medical advice.
Be prepared to empathise with the patient after you have told them the bad news. There is a 3-step process that you can use here:
Identify the emotion being experienced. For instance, sadness is different from shock and anger is different from disappointment.
Understand the source and cause of the emotion being experienced.
Validate the patient’s feelings by giving them time to express and recognise them, then respond in a manner that is demonstrative of your comprehension of the first two steps and the link between them.
Example Sentences
"It's completely understandable to feel shocked by this news. We are here to support you through every step that follows."
"I know how much must be going through your mind right now, but don't worry we are here to help."
S: Summarising and Strategising Future Care
Finally, summarising and strategising involves not just reiterating what has been discussed but also mapping out a clear plan for the future.
This is where hope is balanced with reality, and where the patient is involved in decision-making about their treatment and care. It's an opportunity to discuss next steps, possible interventions, and support systems in place.
This final step ensures that the patient leaves the conversation with a clear understanding of their situation and a sense of control over their next actions.
Example Sentences
"Let's go over what these results mean and discuss how we can proceed with your treatment options."
"Let's meet tomorrow to go through this again, and I can answer any questions that you might have".
That is how to use the SPIKES protocol when breaking bad news in medicine interviews and MMI stations. Whilst this is something we recommend all students learn, we sometimes find that it isn't the most memorable/helpful in terms of remembering what to do to break bad news.
That is why we have created a new mnemonic that has been helping our students for many years now in Breaking Bad News Stations!
👉🏻 Read more: Answering Medical Ethics Questions
👉🏻 Read more: Common NHS Hot Topics 2024
👉🏻 Read more: Confidentiality In Healthcare
✅An Easier Framework & Protocol For Delivering Bad News [CLAWREF]
The SPIKES protocol is a valuable framework that has been widely taught to medical students for navigating the delicate task of breaking bad news. Despite its efficacy, some find it challenging to recall under pressure.
Recognising this, we've developed an alternative mnemonic that has proven to be more intuitive for our students over the years, particularly in Breaking Bad News Stations (you will only find this here)!
Here is the CLAWREF mnemonic, a streamlined approach designed for ease of remembrance and effectiveness [and including the Warning Shot]
Check Understanding: Assess the patient's current level of knowledge regarding their situation.
Lay Foundation: Build on the patient's understanding to ensure you're on the same page, ask about relatives present, and ensure comfort.
Ask Permission: Obtain the patient's agreement to proceed with the discussion.
Warning: Provide a simple one-line warning to the patient of the impending bad news
Reveal News: Convey the difficult information with sensitivity ie where you break the bad news
Empathise: Show genuine empathy, sympathy and understanding of the patient's emotions.
Follow up: Discuss the next steps and support available moving forward.
With CLAWREF, students and professionals alike can approach the task of delivering challenging news with a method that is both compassionate and memorable.
While many of the principles are similar to those in the SPIKES protocol (which we still encourage learning), CLAWREF offers a fresh perspective with additional tips and example stations to aid in the learning process.
CLAWREF Broken Down: A Practical Framework For Breaking Bad News
Here’s a detailed overview of the CLAWREF steps, including example sentences to guide you through the process in your Breaking Bad News Stations.
I: Introduction
Setting the stage is critical. Begin by establishing a respectful and attentive environment, one where the patient feels genuinely recognised and understood. This is the moment to ensure that the patient is comfortable and prepared for the conversation ahead. You can also use this as an opportunity to build rapport with the person and family.
Example Sentences
"I'd like to take a moment to discuss your recent tests. Can we talk in a quiet place where you feel comfortable?"
"Before we start, I want to ensure you that you have my complete attention. Please, let's sit down together."
"Would you like to come in and take a seat?"
"Hello, my name is Dr. Smith, I am one of the doctors working here today. Can I confirm your name and age please?"
C: Check Understanding
Before diving into the details, it's important to gauge what the patient may already know. This step avoids any assumptions and aligns your explanation with the patient's level of understanding.
Example Sentences
"Could you share with me what you understand so far about your health condition?"
"I want to make sure we're on the same page - what have you been told about your symptoms or test results?"
L: Lay the Foundation
Establish a supportive setting that fosters open communication, ensuring the patient feels safe and respected. Fill in any gaps in their knowledge and help their understanding. This may be where you ask if they have any relatives they want here that may be in the waiting room, which helps to set the scene. Ensure that they give you consent to bring in other relatives as they may want to keep this information confidential.
Example Sentences
"You are correct, but there are a couple of other things that we have also done.."
"Let's make sure we're in a comfortable place for this discussion. Would you like anyone else to be present?"
"Let's take a moment to ensure we have privacy and that you feel at ease to talk about your health."
"Do you have any relatives with you that might want to come in with you" - this already alerts the patient that this may be a serious conversation
A: Ask For Permission
Asking for the patient's permission to continue shows respect for their autonomy and prepares them for the nature of the news, whether it may be good, bad, or uncertain. This can also be a good time to ask if they have any relatives that are with them that they may want with them here.
Example Sentences
"Is it okay if we go over the results of your examination now?"
"I have some information about your tests; would this be a good time to talk about it?"
W: Warning Shot
A gentle warning allows the patient to brace themselves emotionally, which is crucial before delivering potentially life-altering news. Stick to one sentence only, and the most important thing to do after is pause. This can be as long as 15 seconds, but do your best to wait for the patient to process this information.
Example Sentences
"I need to discuss the results of your tests, and some of the information might be unexpected. Is that alright with you?"
"I have to share some important health information, which might be hard to hear. Are you prepared for that now?"
"I'm really sorry but I have some bad news for you."
"I'm sorry to say that it is not good news."
R: Reveal [Break Bad News]
This is the stage where you convey the news with clarity and compassion. It's important to be direct yet sensitive. Make this very short, and stick to one sentence only. This must be followed by a pause.
Example Sentences
"The test results indicate that we're looking at a serious condition, which will require further treatment."
"Unfortunately, the findings are concerning, the x-ray is suggestive of lung cancer"
"I'm really sorry to say that Fluffy has been missing for three days"
E: Empathise
Empathy is key in any medical interaction, especially when breaking bad news. Recognise and validate the patient's feelings, offering support and understanding.
Example Sentences
"I can only imagine how this might be making you feel right now, and I want you to know that we're here for you."
"It's completely natural to feel overwhelmed by this news; please know that you're not alone in this."
"I can see how stressed you are with this news, is there anyone I can call to help you?"
F: Follow Up
Conclude the conversation by discussing the next steps, ensuring that the patient understands their care plan and knows that support is available.
Example Sentences
"Let's talk about what these results mean and explore the treatment options together."
"I know this is a lot to process, so let's schedule another time to meet and discuss any questions you might have."
While the principles of the CLAWREF framework align closely with those of SPIKES, it offers an alternative that many find more intuitive to remember and apply.
As you practice and become more familiar with both mnemonics, you'll be able to navigate these difficult conversations with greater confidence and care.
👉🏻 Read more: NHS GP Shortage and Crisis 2024
🏆Breaking Bad News Effective Strategies, Communication Skills & Tips and Common Pitfalls
When it comes to breaking bad news in a medical or personal setting, the approach can significantly impact the patient's comprehension and emotional response.
Here are some enhanced tips and common mistakes to avoid, designed to optimise communication and provide compassionate care:
Strategies for Success:
Prepare Thoroughly: Before the conversation, ensure you have a complete understanding of the medical facts. Familiarise yourself with best-practice guidelines from reputable sources like the NHS or NICE.
Establish a Supportive Connection: Build trust and rapport early on. A solid connection can be a source of strength for both you and the patient.
Deliver a 'Warning Shot': Gently indicate that bad news is forthcoming. This prepares the patient mentally and emotionally for what is to come. You must then pause after delivering the warning shot. This can be done by saying something like "I am sorry to say that I have bad news for you".
Pause Throughout: Deliver the news succinctly and then provide space for the patient to absorb the information. Resist the urge to fill the silence; it is a crucial moment for reflection. Not pausing is one of the most common mistakes made by those breaking bad news.
Proceed with Sensitivity: Break the information into manageable parts, checking in with the patient regularly to ensure they understand and are ready to continue.
Empathise Continuously: Throughout the conversation, express empathy and understanding. Your support should be evident and ongoing.
Maintain Honesty: Be frank about the situation. Honesty helps in building trust and sets a clear expectation for the conversation.
Clarify the Rationale: Provide clear explanations for the decisions made regarding the patient's care, helping them understand the bigger picture. This is especially true during duty of candour situations after a mistake has been made.
Stay Calm and Composed: Deliver the news with a calm demeanour, which helps to maintain a peaceful atmosphere conducive to understanding.
Avoid Minimising the Situation: Refrain from using euphemisms or sugarcoating the facts, as this can lead to confusion and mistrust.
Common Mistakes to Avoid:
Rushing the Conversation: Take the time needed to ensure the patient fully understands the situation. Rushing can cause confusion and additional distress for both you and them.
Overloading with Information: Overwhelming the patient with too much information at once can hinder comprehension. Use the 'chunk and check' method for clarity.
Neglecting the Patient's Emotional State: Be attuned to the patient's reactions and emotions. Ignoring these cues can lead to a disconnect and lack of support.
Failing to Summarise: Regularly summarise the information discussed to reinforce understanding and provide structure to the conversation.
Lack of Follow-Up: Always outline the next steps and ensure the patient knows how they can receive further support and information.
By integrating these strategies and avoiding common pitfalls, healthcare professionals can deliver bad news to a patients in a manner that respects them and promotes a supportive dialogue.
While some of these are common in interviews, you may not always be asked to break bad news to cancer patients, as breaking bad news is a complex MMI station to come up with.
These tips are not only aimed at providing the best patient care but also at enhancing online content visibility for those seeking guidance on this challenging aspect of medical practice.
👉🏻 Read more: Medical Ethics Questions at Your MMI Medicine Interview
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👉🏻 Read more: 7 Tips to Ace Your MMI Medical School Interview
📋Breaking Bad News Role Play Scenarios - Example Medicine Interview Questions
Breaking Bad News Role Play Scenarios - Practice
Here are some practice MMI breaking bad news role-play scenarios and potential medicine interview questions that you can use to help you break bad news for your medicine interview.
Scenario 1: Lung Cancer Diagnosis
You must inform an elderly woman that her recent chest X-rays have revealed advanced lung cancer. She lives alone and has a history of smoking. She came in complaining of a persistent cough, hoping it was just a chest infection.
Scenario 2: Medical Error During Surgery
You are tasked with telling a patient that a surgical instrument was left inside them during a routine procedure, necessitating another surgery. The patient had previously expressed anxiety about undergoing the initial operation. Tell them about what happened and explain they will need another operation.
Scenario 3: Lost Pet
You have been looking after your neighbour, Mrs Thompson's cat for the past two weeks whilst she has been on holiday. Unfortunately, the cat ran away three days ago. She has now come to collect the cat.
Scenario 4: Discussing Academic Setbacks
Your friend Michael has been struggling with school stress and put a lot of effort into passing all his exams to get good A Level grades. He's particularly been worried about his chemistry final exam. You just received word from the teacher that Michael didn't pass the exam. Think about how you will tell him and what supportive advice you can offer.
Scenario 5: Medical Error in Medication Dosage
Communicate to a patient that they have been receiving an incorrect dosage of medication due to a pharmacy error, which has exacerbated their condition. They have been under treatment for several weeks without improvement.
Scenario 6: Confessing to Damage of Borrowed Property
You borrowed your aunt’s laptop for a school project. Unfortunately, you spilt a drink on it, and now it won’t turn on. Your aunt uses this laptop for her home business and needs it daily. Think about how you'll explain the situation to her and what solutions you can propose to resolve the issue.
Scenario 7: Sharing Sports Team Selection Results
As the captain of the school soccer team, you’re tasked with informing your classmate, Jordan, that they haven’t been selected for the team this year. Jordan has attended all the training sessions and has shown great enthusiasm. You need to deliver this news in a way that is empathetic but also encourages Jordan to keep practising and trying.
Scenario 8: Communicating University Application Results
As a student UCAS advisor, you’re reviewing university application results. You find out that one of your mentees, Emma, did not get into her top-choice university, which she had her heart set on. Consider how you will share this news with Emma and help her focus on her other opportunities.
Scenario 9: Informing About Missed Job Opportunity As a university career advisor, you need to inform a student, Alex, that he didn't secure the summer internship at a prestigious hospital he had applied for. Alex has been preparing for this opportunity for months and sees it as a crucial step towards his medical career. Consider how you will break this news to him gently and help him explore other alternatives.
Scenario 10: Not Making the Cut for a Research Project
You have to inform your peer, Sarah, that she hasn't been selected to participate in a highly anticipated medical research project. She's been enthusiastic about the project, seeing it as a chance to enhance her medical school application. Plan how to deliver this news empathetically, while encouraging her to pursue other opportunities.
Scenario 11: Roommate Conflict Over Damaged Belongings
Your roommate, who is also a medical student, has accidentally damaged your textbook, which you need for an upcoming exam. The textbook is quite expensive and specialised. You need to discuss this with your roommate, addressing the need for a replacement while maintaining a good relationship.
Scenario 12: Failed Driving Test Notification
Your friend, who is also a medical student, has failed their driving test, which they needed to pass to commute to their hospital placements. They have been under significant stress balancing studies and driving lessons. You need to think about how to console them and discuss alternative transportation options.
Scenario 13: Informing a Group about a Cancelled Study Session
You are responsible for organising a study group for an important medical exam. Due to unforeseen circumstances, you have to cancel a crucial group study session last minute. This session was particularly important for a topic many find challenging. Consider how you will communicate this to the group and propose alternative solutions.
Scenario 14: Postponed Surgery Observation Opportunity
Your friend in medical school was excited about observing a complex surgery next week, a rare opportunity for first-year students. However, you've just learned that the surgery has been postponed due to unforeseen circumstances. Think about how you will break this news to your friend, who had been looking forward to this learning experience.
Scenario 15: Reassigned Dissertation Supervisor
Inform your colleague that their preferred dissertation supervisor, a renowned expert in their field of interest, is no longer available due to a sabbatical. This change means they will have to work with a different supervisor. Plan how to gently convey this information, considering their likely disappointment, while highlighting the potential benefits of working with the new supervisor.
👉🏻 Read more: MMI Medicine Interview Topics
👉🏻 Read more: 280 MMI Medical School Practice Interview Questions
👉🏻 Read more: MMI Medicine Interview Tips Guide
Conclusion: The Profound Impact of Compassionate Communication Skills
Breaking bad news is an art that balances raw honesty with deep empathy. The SPIKES and CLAWREF protocol provides a structured framework to navigate these conversations with grace and professionalism.
By incorporating these strategies into your medical practice, you can ensure that bad news is delivered in a way that upholds the dignity and emotional well-being of your patients.
Improving communication involves more than just the words spoken; it encompasses understanding and responding to a patient's emotional and non-verbal cues. Techniques like active listening, empathy expression, and clear, jargon-free explanations are fundamental.
Additionally, adapting to patients' preferences for communication—whether they need more detailed information or require time to process the news—is crucial.
Check out our Medicine Interview Tutoring and Interview Question Bank which has over 400 medicine questions and answer guides for your practice.
This article offers a framework for delivering difficult news and is not a substitute for professional judgment. Each scenario is unique and requires a compassionate, personalised approach.
👉🏻 Read more: Medicine Interview Preparation Help
FAQS on SPIKES & Breaking Bad News
How can healthcare providers effectively handle the delicate task of breaking bad news to patients?
Providers should create a private setting, assess the patient's understanding, proceed with consent, deliver a warning shot, convey the news with empathy, and provide a clear plan for follow-up care.
What is the SPIKES protocol, and how does it guide medical professionals in delivering bad news?
The SPIKES protocol is a structured approach that stands for Setting, Perception, Invitation, Knowledge, Emotions with Empathy, and Summary, guiding professionals through the process of delivering bad news with sensitivity and care.
What does the SPIKES acronym stand for in breaking bad news?
The SPIKES acronym stands for:
Setting
Perception
Invitation
Knowledge
Emotions with Empathy
Summary
What are some best practices for breaking bad news in a medical setting?
Best practices include preparing the patient, communicating clearly and empathetically, allowing for emotional expression, and outlining the next steps, all in accordance with guidelines like those provided by the NHS.
Can the SPIKES model for breaking bad news be applied to conversations outside the medical field?
Yes, while the SPIKES model is designed for healthcare, its principles of empathetic communication are applicable to any situation requiring the delivery of difficult news.
How do doctors ensure clear and compassionate communication when breaking the bad news?
Doctors use techniques like active listening, avoiding jargon, providing emotional support, and employing the 'chunk and check' method to ensure information is understood and patients feel cared for.
What does breaking bad news mean in the context of healthcare?
In healthcare, breaking bad news refers to the process of informing patients about unfavourable medical information, which requires careful, empathetic communication strategies.
How can medical students learn the art of breaking bad news?
Medical students can learn through role-playing exercises, attending workshops, reviewing case studies, and utilising resources like geeky medics for practice scenarios.
What common mistakes should be avoided when delivering bad news in healthcare?
Healthcare professionals should avoid rushing, minimising emotions, overloading patients with information, and failing to provide a clear summary and follow-up plan.
Why is empathy a critical component in breaking bad news to patients?
Empathy allows healthcare providers to connect with the patient's emotional state, offering support and validating their feelings during difficult conversations.
How does the NHS recommend handling bad breaking news to ensure patient well-being?
The NHS recommends a compassionate approach that includes understanding the patient's perspective, clear communication, offering support, and involving the patient in future care decisions.
In preparing for medical interviews, how important is it to practice breaking the bad news?
Practising breaking bad news is vital for medical interviews to develop communication skills that are crucial for patient trust and effective healthcare delivery.
What is the SPIKES acronym, and how does it relate to breaking bad news?
The SPIKES acronym is a mnemonic that outlines a step-by-step protocol to guide healthcare providers in breaking bad news, ensuring the conversation is conducted with empathy and clarity.
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